Iv written 150 line program that reliably reproduces the behaviour for me and pasted it here:
https://gist.github.com/ktfh/dc9c4d26ed ... ff9a98f1cd
example out put of program:
FRAME 864
EXPECTED MAX DISTANCE OF 2.450000 HITDIST 40.919411
FROM -55.299984,-12.355896,-22.308666
TO -55.299984,-14.355896,-22.308666
RADIUS 0.450000
HITPOS -18.377710,-9.365052,-39.692535
HITNORM -0.130778,0.990269,-0.047598
heres an image to visualize and video https://www.youtube.com/watch?v=tqga2pD-3pE

I also asked on github but I don't think issues get looked at often.
https://github.com/bulletphysics/bullet3/issues/596